Shipping policy

Shipping Policy (English Language)

1. Shipping Across India

We offer shipping services across India and strive to provide free shipping to our customers whenever possible.

2. Order Processing & Customization

  • Orders placed Monday to Saturday (IST) are processed on the same or next business day.
  • As our products are customized, orders are shipped within 2–3 business days after order placement or after customer approval of the design, whichever is applicable.
  • If you would like to check the estimated delivery timeline for a product, feel free to contact us before placing your order.

3. Prepaid vs. COD Shipping Charges

  • Prepaid Orders: No shipping charges.
  • Discounted / Sale Products: Shipping charges may apply and can vary depending on the ongoing promotion.
  • Cash on Delivery (COD):
    • COD orders attract additional charges, which are not included in the product price or standard shipping.
    • COD deliveries may take 3–4 extra days compared to prepaid orders due to longer processing timelines.

4. Faster Delivery for Prepaid Orders

We strongly recommend prepaid orders for faster delivery, as courier partners prioritize prepaid parcels over COD shipments.

5. Partial Payment Option for COD

We offer a partial payment option at checkout for COD orders to reduce courier and COD handling charges.
Customers concerned about COD fees are encouraged to use this option.

6. Extra Discounts

  • Additional discounts are available on prepaid orders.
  • Discounts may also apply on partial COD payments, helping customers save on shipping and COD charges.

7. Courier Delivery Attempts

  • Our courier partners make up to delivery attempts.
  • If delivery is unsuccessful, please contact us so we can assist further.
  • If you receive a delivery confirmation but have not received the product, inform us within 24 hours of the delivery update.

8. Delivery Failure & Re-shipping Policy (Important)

This policy differs based on who is responsible for the delivery failure:

A. Courier Partner–Related Issues (No Extra Charges)

If a prepaid order is returned due to courier partner issues such as:

  • Fake delivery attempts
  • Incorrect or false delivery remarks
  • Courier-side operational errors

👉 We will re-ship the order from our side at no extra courier cost to the customer.

However, the customer must inform us within 24 hours of receiving any delivery failure update.
We keep customers informed at every stage (Out for Delivery / Delivery Failed), but timely communication from the customer is required to resolve such cases.

B. Customer-Related Issues (Re-shipping Charges Apply)

If the order is returned due to reasons such as:

  • Customer not available at the delivery address
  • Calls not answered / no response from the customer
  • Address changed or incorrect
  • Customer requested delayed delivery
  • Customer refused the parcel or changed their mind

👉 No refund will be provided in such cases.
We can re-ship the order, but the customer must pay the re-shipping charges in advance, which will be:

  • Minimum ₹80, or
  • Based on product weight, size, or
  • As per the current courier charges at the time of re-shipment (whichever is applicable).

9. Security Concerns for Prepaid Orders

If you have any concerns regarding prepaid payments, feel free to contact us at 8882636274 for assistance.

10. Contact Information

For any shipping-related queries, please contact us:

  • 📧 Email: support@tiklup.com
  • 📞 WhatsApp / Phone: 8882636274

 

Shipping Policy (Hindi+English Language)

1. All India Shipping

Hum India ke sabhi locations par shipping provide karte hain aur jab bhi possible ho free shipping offer karne ki koshish karte hain.

2. Order Processing & Customization

  • Monday se Saturday (IST) tak place kiye gaye orders same ya next business day me process kiye jaate hain.
  • Kyunki hamare products customized hote hain, isliye order placement ke baad ya customer ke design approval ke baad 2–3 business days me dispatch kiye jaate hain.
  • Agar aap delivery time ke baare me pehle confirm karna chahte hain, to order place karne se pehle hume contact kar sakte hain.

3. Prepaid vs COD Shipping Charges

  • Prepaid Orders: Koi shipping charge nahi.
  • Discount / Sale Products: In par shipping charges lag sakte hain, jo promotion ke hisaab se change ho sakte hain.
  • Cash on Delivery (COD):
    • COD orders par extra charges lagte hain jo product ya shipping price me include nahi hote.
    • COD orders ki delivery, prepaid ke comparison me 3–4 din late ho sakti hai kyunki processing time zyada hota hai.

4. Faster Delivery for Prepaid Orders

Hum strongly recommend karte hain ki aap prepaid order place karein, kyunki courier companies prepaid parcels ko priority deti hain.

5. Partial Payment Option for COD

COD orders ke liye hum partial payment option provide karte hain jisse courier aur COD charges kam ho jaate hain.
Agar aap COD charges ko lekar concerned hain, to ye option use kar sakte hain.

6. Extra Discounts

  • Prepaid orders par extra discounts available hote hain.
  • Partial COD payment par bhi discounts mil sakte hain, jisse aap shipping aur COD charges save kar paate hain.

7. Courier Delivery Attempts

  • Hamare courier partner 1-3 delivery attempts karte hain.
  • Agar delivery successful nahi hoti hai, to customer ko hume contact karna hoga.
  • Agar aapko delivery ka confirmation message milta hai, lekin product receive nahi hua, to 24 hours ke andar hume inform karna zaroori hai.

8. Delivery Failure & Re-shipping Policy (Important)

Delivery failure ka reason ke basis par policy alag-alag hogi:

A. Courier Company ki Side se Issue (No Extra Charges)

Agar prepaid order courier company ki wajah se return hota hai, jaise:

  • Fake delivery attempts
  • Galat / wrong delivery remarks
  • Courier partner ke operational issues

👉 Is case me hum aapka parcel dobara courier kar denge aur customer se koi extra courier charge nahi liya jaayega.

Lekin customer ko delivery failed ya related update milne ke 24 hours ke andar hume inform karna hoga.
Hum har stage par update dete hain (Out for Delivery / Delivery Failed), isliye timely communication zaroori hai.

B. Customer ki Side se Issue (Re-shipping Charges Apply)

Agar parcel in reasons ki wajah se return hota hai:

  • Customer delivery time par available nahi tha
  • Calls ka response nahi diya
  • Address change ho gaya ya galat diya gaya
  • Customer ne delivery delay karne ko bola
  • Customer ne parcel receive karne se mana kar diya ya mind change ho gaya

👉 Is situation me koi refund nahi diya jaayega.


Hum parcel dobara bhej denge, lekin re-shipping charges customer ko advance me pay karne honge, jo honge:

  • Minimum ₹80, ya
  • Product ke weight aur size ke according, ya
  • Us time ke actual courier charges ke hisaab se (jo bhi applicable ho).

9. Prepaid Payment Security

Agar prepaid payment ko lekar aapko koi security concern ho, to aap hume 8882636274 par contact kar sakte hain.

10. Contact Details

Shipping se related kisi bhi query ke liye aap hume contact kar sakte hain:

  • 📧 Email: support@tiklup.com
  • 📞 WhatsApp / Call: 8882636274